Privacy Policy

Last Revised: July 1, 2023

KZN Consulting, Inc. DBA Kaizen (“we,” “our,” or “us”) respects your privacy and is committed to protecting your Personal Information. This Privacy Policy describes how we collect, use, retain and disclose Personal Information that we obtain through our websites, applications and services.

Kaizen (the “Company”, “Kaizen”, “us”, “we”, or “our”) operates the Kaizen website, (the “Site”), any Kaizen mobile applications (the “Apps”), and any other technology platform owned or operated by Kaizen (collectively, the “Platform”) and the Services we agree to provide to you in connection with the Site, the Apps and the Platform (the “Services”).

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not register with or use any part of the Site, the Apps or the Services. By submitting information through the Site, the Apps or in connection with the Services, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your Personal Information in accordance with this Privacy Policy. We will review this policy regularly, and we may update it from time to time. This Privacy Policy is incorporated into and subject to our Terms of Use.

This Privacy Policy also explains how we process “Personal Data” about people in the European Economic Area (“EEA”), United Kingdom (“UK”) or Switzerland, as required under the General Data Protection Regulation (“GDPR”). For people in California, we have also prepared a Supplemental Privacy Statement for California Consumers under CCPA (“California Statement”) in compliance with the California Consumer Privacy Act of 2018 (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”). Please review our California Statement below for more information.

Privacy Shield

Kaizen complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework (collectively, “Privacy Shield”) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data from the European Union, United Kingdom, and Switzerland, as applicable to the U.S., in reliance on Privacy Shield. If there is any conflict between the policies in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program please visit:

Personal Information We Collect

For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household using the Site, the Apps or the Services. Personal Information does not include publicly available, deidentified, or aggregate consumer information

When you visit the or download the Apps, you are free to view the Site and the Apps without providing any Personal Information. In order to create a personal profile using the Site or the Apps, you will be required to provide certain Personal Information about yourself. Each time you visit the Site or the Apps and log in, we request that you provide Personal Information about yourself, and we may collect navigational Information on our Site and the Apps. Note that all Kaizen entities and subsidiary organizations and their employees adhere to the Privacy Shield principles.

  1. A. Data You Provide.

    We may collect the following types of Personal Information:

    • Contact information, such as your name, email address, postal address, and phone number.
    • Demographic information, such as your age, gender, and location.
    • Feedback or correspondence you send to us.
    • Any materials you may upload.
    • Usage information, such as your IP address, browser type, and operating system.
    • Other information you provide to us, such as when you contact us with inquiries or requests.

    We may invite comments, questions, or feedback on certain public areas of the Site or the Apps. If you provide information in those public areas of the Site or the Apps, and such information may read, collected, and used by us and other users of the Site or the Apps. If you provide information directly to us in other ways, such as by sending us an email, we may retain that information and add it with the other information we have collected from you.

  2. B. Usage Data.

    We may also collect information how the Site is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of the Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

  3. C. Cookies Data.

    We use cookies and similar tracking technologies to track the activity on the Site and the Apps.

    Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser or device from a Site or the App and stored on your device. You have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies that may prevent us from providing you with the full range of Services we offer.

    We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them).

    We use cookies functionality, security and personalization cookies for authentication, to remember your settings, to keep track of your activity during a visit to the Site or the Apps, to prevent fraud, and protect you as you interact with the Services, to conduct usability tests, to improve Site or the Apps performance, and to implement certain features of the Site or the Apps.

    We use analytics and customization cookies, including third party cookies, to gather information on how the Site or the Apps are being used by our visitors and to measure how popular our marketing campaigns are. We use the data we get to help customize the Site and the Apps and products for you and make the content you see as relevant as possible. We may also use the data we collect to help identify and prevent fraud, and to track visits from our affiliates or partners.

    We may use social networking cookies, which allow visitors to share our pages and content through third-party social networking websites.

    We may use Targeting/advertising cookies help us to customize and regulate (e.g., by capping the frequency of) the advertisements you receive, provide you with tailored offers, and measure the effectiveness of our advertising. For instance, if we target an ad campaign through an online advertising network, we might use cookies on our Site to estimate how many viewers of the ad later visited our Site – and therefore, how effective the ad campaign was. Or, we might “retarget” visitors to our Site by providing them offers (whether through online display media, email or direct mail) similar to those they viewed or expressed interest in during their Site visits.

    Third parties may use cookies and other technologies to collect information about your online activities over time and across different websites. Please be aware that the use of cookies by third parties is not covered by our Privacy Policy.

    Web beacons are electronic images that may be used on the Site, the Apps or in our emails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.

    We may also use clear gifs or other data files or identifiers to collect information for statistical purposes and to improve and develop the Services. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are placed on a hard drive, clear gifs are embedded invisibly on web pages.

  4. D. Google Analytics.

    We may use Google Analytics on the Site or the Apps. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

    You can opt-out of having made your activity on the Services available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy Terms web page here.

  5. E. Do Not Track.

    We also may use these technologies to collect information about your online activities over time and across third-party sites or other online services (behavioral tracking). We do not respond to browser-based “do not track” signals. Some third-party sites who push content to our Site may keep track of your browsing activities over time and across different sites when they serve you content, which enables them to tailor what they present to you.

How We Use Personal Information

We use your Personal Information for the following purposes:

  • To operate, provide and improve our Services;
  • To send information or content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
  • To promote use of our Services to you and share promotional and information content with you in accordance with your communication preferences;
  • To send information to you regarding changes to our Terms of Use found at, this Privacy Policy or other legal agreements;
  • To respond to support requests as well as send you information regarding service upgrades, improvements or issues regarding the use of the Site, the Apps or the Services;
  • To gather analysis or valuable information so that we can improve the Site, the Apps and the Services;
  • To monitor the usage of the Site and the Apps;
  • To ensure network and information security;
  • To inform you of upgrades or changes to the Site, the Apps and the Services;
  • To detect, prevent and address technical issues; and
  • To comply with legal obligations.

Disclosure of Personal Information

Kaizen may disclose Personal Information to third parties for the following purposes:

  • Service Providers:

    We do not sell or share Personal Information to any service providers for their use. We may share Personal Information with third-party companies and individuals (“Service Providers”) to facilitate the Site or the Apps and to perform services on our behalf, such as hosting our website, processing payments, and providing customer support. The Service Providers have access to your Personal Information only to perform these tasks on our behalf and are obligated to safeguard your information and not to disclose or use it for any other purpose.

  • Business Partners:

    We do not sell or share Personal Information with any third-party business partners.

  • Affiliates:

    We may share some or all of your information with any other company or individual that directly or indirectly controls, is controlled by or is under common control with the Company (each an “Affiliate”), if any, in which case we will require our Affiliates to honor this Privacy Policy. We may share your Personal Information in connection with, or during negotiations of, a transaction that alters the structure of our business, such as a reorganization, merger, sale, transfer, change of control, or other disposition of all or a portion of our business, assets or stock, including a bankruptcy or similar proceeding. If another company acquires the Company or our assets, or an Affiliate or its assets, that company will possess the information we have collected and will assume the rights and obligations described in this Privacy Policy.

  • Testimonials and Comments:

    We may post customer testimonials and comments on our Site or the Apps, which may contain Personal Information. We will obtain each customer's consent via email, Instagram, Facebook, or other social network prior to posting the customer's name and testimonial.

  • Legal and Compliance:

    We may disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, such as to comply with a court order or subpoena, or if we believe that disclosure is necessary to protect our rights, property, or safety, or that of our customers or others.

Kaizen does not sell your Personal Information to any third party. Kaizen will not share Personal Information to any third party for their own marketing purposes without your consent.

Your Rights

You have the following rights with respect to your Personal Information:

  • To access your Personal Information.
  • To request that we correct your Personal Information.
  • To request that we delete your Personal Information.
  • To object to or restrict the processing of your Personal Information.
  • To request that we transfer your Personal Information to another organization.
  • To exercise these rights, please contact us using the contact information provided below.

Accountability for Onward Transfer

Kaizen is responsible for any Personal Information that we transfer to third parties, as described in this privacy policy. If we transfer Personal Information to a third-party service provider or business partner, we will take reasonable steps to ensure that the third party provides at least the same level of privacy protection as required by the Privacy Shield Principles. If the third party fails to provide adequate privacy protection, we will take appropriate steps to remediate the situation. In cases of onward transfers, Kaizen is liable for the processing of Personal Information we receive under the Privacy Shield and subsequently transfer to a third party acting as an agent on our behalf. Kaizen remains responsible under the Privacy Shield Principles if its agent processes such Personal Information in a manner inconsistent with the Principles, unless Kaizen proves that it is not responsible for the event giving rise to the damage.

Independent Dispute Resolution

Kaizen’s participation in Privacy Shield is subject to investigation and enforcement by the Federal Trade Commission. In compliance with the Privacy Shield Principles, we commit to resolve complaints about your privacy and our collection or use of your Personal Data. Those with inquiries or complaints regarding this Privacy Policy should first contact Kaizen using the information in the “Contact Us” section below.

Kaizen has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution, Judicial Arbitration and Mediation Service, Inc. (“JAMS”), the largest private provider of alternative dispute resolution (ADR) services worldwide. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Kaizen, please visit the JAMS website at for more information and to file a complaint.

This service is provided free of charge to you.

Under certain circumstances, you may be able to invoke binding arbitration to resolve disputes regarding Privacy Shield compliance. See for further information.

Data Security

We are committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your information from unauthorized access, use, or disclosure. But remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security or that your communications with the Services will never be unlawfully intercepted or that your data will never be unlawfully accessed by third parties. Any transmission of information is at your own risk.

The Site is hosted by Amazon Web Services (“AWS”). Please review their privacy policy to understand security protocols for AWS – you can access the AWS Privacy Policy web page here.

Processing Personal Information Under GDPR

  1. A. Legal Basis.

    If you are from the European Economic Area (“EEA”), the United Kingdom (“UK”), or Switzerland, the Company’s legal basis for collecting and using the Personal Information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect it.

    Kaizen may collect and process your Personal Information because:

    • We need to perform a contract with you.
    • You have given us your consent to do so.
    • The processing is in our legitimate interests and it is not overridden by your rights.
    • To comply with the law.
    • To protect the vital interests of an individual.
    • For the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

    The Company will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We also may retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

    The Company will also retain Usage Data for internal analysis purposes. We do not use your Personal Information for the purposes of automated decision-making or profiling.

  2. B. Transfer of Data.

    Your information, including Personal Information, may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

    The Site is hosted in the United States. If you are located outside of the United States and choose to provide information to us, please note that we may transfer the data, including Personal Information, to the United States or other country and process it there.

    Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer to the United States or another country.

    The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other Personal Information.

  3. C. Disclosure of Data

    The Company may disclose your Personal Information in the good faith belief that such action is necessary:

    • To comply with a legal obligation.
    • To protect and defend the rights or property of the Company.
    • To prevent or investigate possible wrongdoing in connection with the Site.
    • To protect the personal safety of users of the Site or the public.
    • To protect against legal liability.
  4. D. Data Protection Rights.

    Under the GDPR, you have the following data protection rights:

    • The right to be informed what Personal Information we hold about you.
    • The right to access, update or to delete the Personal Information we have about you.
    • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
    • The right to object. You have the right to object to our processing of your Personal Information.
    • The right of restriction. You have the right to request that we restrict the processing of your Personal Information.
    • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
    • The right to withdraw consent. You also have the right to withdraw your consent at any time where the Company relied on your consent to process your Personal Information. (However, withdrawing your consent will not affect the lawfulness of any collection or processing we conducted prior to your withdrawal, nor will it affect collection or processing of your Personal Information conducted in reliance on lawful grounds other than consent.)

    To exercise any of these rights, please contact us at [email protected]. We will strive to respond to your request within 30 days, but this may be extended by an additional two months, if necessary. Please note that we may ask you to verify your identity before responding to your request.

    In addition, where we obtain Personal Information about you from a source other than yourself, we may not be required to provide you with certain information described in this Privacy Policy if:

    • You already have the information
    • Providing you with the information would prove impossible or would involve a disproportionate effort on our part
    • We are under legal obligation to obtain or disclose the information, which provides appropriate measures to protect your legitimate interests
    • We are obliged to keep the information confidential as a result of an obligation of professional secrecy under applicable law

    You have the right to complain to a Data Protection Authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority in the EEA, UK or Switzerland. A list of Data Protection Authorities is available at: Unless otherwise indicated in this Privacy Policy, Kaizen is a Data Controller for the Personal Information we collect and process.

  5. E. Residents of Canada

    Users of the Site or the Apps from Canada are informed we take appropriate steps to comply with applicable Canadian data privacy requirements, including the Anti-Spam Legislation (CASL) and the Personal Information Protection and Electronic Documents Act (PIPEDA). Note, however, that Personal Information stored or processed outside of Canada, including in the United States or another foreign country, may not be subject to the PIPEDA. In addition, Personal Information stored or processed outside of Canada is subject to the laws of that other country and may be available to the foreign government of the country in which the Personal Information or the entity controlling it is located pursuant to a lawful order in that jurisdiction. This Privacy Policy is intended to provide the required notices regarding our collection and use of Personal Information, including transfer to the United States.

    You may request to access, correct, or delete your Personal Information, or withdraw consent to our collection, use or disclosure of your Personal Information, by contacting us at [email protected].

Children's Privacy

The Site and the Apps are not intended to be accessed or used by anyone under the age of 18 (a “Child”).

We do not knowingly collect Personal Information directly from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal information, please contact us. If we become aware that we have collected Personal information from a Child without verification of parental consent we take steps to remove that information from our databases.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website.

Supplemental Privacy Statement for California Consumers under CCPA

Our business proudly serves or will serve certain natural persons residing in the State of California (each, a “consumer”). This California Statement explains rights that California consumers may have under the CCPA.

When we use the term “personal information” in this supplemental California Statement, we are using that term as CCPA defines it, which CCPA generally defines “personal information” to mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. However, personal information does not include publicly available, deidentified, or aggregate consumer information (which are all defined in CCPA). Notably, the definition of “personal information” also does not apply to the collection of personal information from job applicants, employees – whether you are our employee or any employee of the entity arranging access to our Services for you, business owners, directors, officers, or contractors.

  1. A. Categories of Personal Information We Collect, the Sources, Purposes for Why We Collect It, Who We Share It With, and Whether We Sell That Personal Information.

    Where we act as a “business” under CCPA (meaning we determine the manner and reasons for why we process your personal information), we may be required to disclose additional information regarding the categories of personal information we collect, the sources where we obtain that information, the purposes for why we collect that information, who we share that information with, as well as whether we sell that personal information – all of which depends on the specific Service.

    Kaizen has not sold any personal information within the last twelve (12) months.

    The personal information that Kaizen collects, or has collected from consumers fall into the following categories established by the California Privacy Rights Act:

    • identifiers such as your name, alias, address, phone numbers, postal address, email address, IP address, your account log-in information;
    • personal information, such as your telephone number or credit card number or other payment information;
    • information that may reveal age, gender, race, sexual orientation, or other protected classifications;
    • commercial information, such as purchases or other purchasing or consuming histories or tendencies;
    • internet or other electronic network activity information, including browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
    • professional information, for example data you may provide about your business.

    The personal information that Kaizen collects, or has collected from consumers in the twelve months prior to the effective date of this Disclosure, may be collected or disclosed for the following business purposes:

    • To provide and maintain our Services, including to monitor the usage of our Services;
    • To manage user accounts: to manage user registration;
    • To contact users: To contact users by email, telephone calls or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications;
    • To provide users with news, special offers and general information about other services and events unless you have opted not to receive such information;
    • Protecting against security threats and illegal activities;
    • To manage user requests: To attend and manage user requests to the Company;
    • Use of service providers: We share information with Service Providers to perform services on our behalf, in compliance with our Privacy Policy and other appropriate confidentiality and security measures;
    • Legal reasons: We use information to satisfy applicable laws or regulations, and disclose information in response to legal process or enforceable government requests, including to law enforcement;
    • For business transfers: We may use user information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Service users is among the assets transferred; and
    • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience.

    We may share Your personal information in the following situations:

    • With Service Providers: We may share user personal information with Service Providers which are businesses or persons that process information on the Company’s behalf, based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures;
    • For business transfers: We may share or transfer user personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company;
    • With Affiliates: We may share user information with affiliates, in which case we will require those affiliates to honor this Privacy Policy;
    • Law enforcement requests; and
    • With Your consent: We may disclose Your personal information for any other purpose with user consent.
  2. B. Your Privacy Rights.

    If you are a resident of California and are not a job applicant, employee/contractor, or employee/contractor of another company interacting with us in your job role, you have the right to request what information we collect, use, and disclose. You also have the right to request that we delete your information. In addition, as a consumer you have additional rights under the CPRA, including rights to correct inaccurate personal information and limit the use and/or disclosure of sensitive personal information, the right to information about our data retention practices, and the right to opt out of the use of automated decision-making technology. That technology includes the automated processing of personal information for the purpose of evaluating or predicting personal aspects of consumers’ performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.

    To make a request, you can contact us at [email protected]. Provide us enough information to verify your identity. We will use information you provide to us to verify your identify. If we cannot initially verify your identity, we may request additional information to complete the verification process, such as, for example, a copy of your driver’s license and/or a recent utility or credit card bill.

    We will confirm receipt of your request within 10 business days. We must provide the requested information or delete your personal information within 45 days of receipt of your request, but we can use up to an additional 45 days if we let you know that additional time is needed.

    You can designate an agent to make a request on your behalf by either: (1) having your agent send us a letter, signed by you, certifying that the agent is acting on your behalf and showing proof that they are registered with the California Secretary of State; or (2) by you and the agent executing and sending us a notarized power of attorney stating that the agent is authorized to act on your behalf. Please note that we may still require you to verify your identity before we process a request submitted by your agent.

    California residents also have certain rights regarding the sale of personal information. California residents have the right to opt out of the sale of their personal information by contacting us at [email protected].

    We will not discriminate against you because you have exercised any of your privacy rights under the CCPA.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at as follows:

E-mail: [email protected]

We will respond to your inquiry within 30 days.