Kaizen (the “Company”, “Kaizen”, “us”, “we”, or “our”) operates the Kaizen website, https://www.kznconsulting.com/ (the “Site”), any Kaizen mobile applications (the “Apps”), and any other technology platform owned or operated by Kaizen (collectively, the “Platform”) and the Services we agree to provide to you in connection with the Site, the Apps and the Platform (the “Services”).
When you visit the or download the Apps, you are free to view the Site and the Apps without providing any Personal Information. In order to create a personal profile using the Site or the Apps, you will be required to provide certain Personal Information about yourself. Each time you visit the Site or the Apps and log in, we request that you provide Personal Information about yourself, and we may collect navigational Information on our Site and the Apps. Note that all Kaizen entities and subsidiary organizations and their employees adhere to the Privacy Shield principles.
We may collect the following types of Personal Information:
We may invite comments, questions, or feedback on certain public areas of the Site or the Apps. If you provide information in those public areas of the Site or the Apps, and such information may read, collected, and used by us and other users of the Site or the Apps. If you provide information directly to us in other ways, such as by sending us an email, we may retain that information and add it with the other information we have collected from you.
We may also collect information how the Site is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of the Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser or device from a Site or the App and stored on your device. You have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies that may prevent us from providing you with the full range of Services we offer.
We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them).
We use analytics and customization cookies, including third party cookies, to gather information on how the Site or the Apps are being used by our visitors and to measure how popular our marketing campaigns are. We use the data we get to help customize the Site and the Apps and products for you and make the content you see as relevant as possible. We may also use the data we collect to help identify and prevent fraud, and to track visits from our affiliates or partners.
We may use social networking cookies, which allow visitors to share our pages and content through third-party social networking websites.
Web beacons are electronic images that may be used on the Site, the Apps or in our emails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.
We may also use clear gifs or other data files or identifiers to collect information for statistical purposes and to improve and develop the Services. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are placed on a hard drive, clear gifs are embedded invisibly on web pages.
We may use Google Analytics on the Site or the Apps. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page here.
We also may use these technologies to collect information about your online activities over time and across third-party sites or other online services (behavioral tracking). We do not respond to browser-based “do not track” signals. Some third-party sites who push content to our Site may keep track of your browsing activities over time and across different sites when they serve you content, which enables them to tailor what they present to you.
We use your Personal Information for the following purposes:
Kaizen may disclose Personal Information to third parties for the following purposes:
We do not sell or share Personal Information to any service providers for their use. We may share Personal Information with third-party companies and individuals (“Service Providers”) to facilitate the Site or the Apps and to perform services on our behalf, such as hosting our website, processing payments, and providing customer support. The Service Providers have access to your Personal Information only to perform these tasks on our behalf and are obligated to safeguard your information and not to disclose or use it for any other purpose.
We do not sell or share Personal Information with any third-party business partners.
We may post customer testimonials and comments on our Site or the Apps, which may contain Personal Information. We will obtain each customer's consent via email, Instagram, Facebook, or other social network prior to posting the customer's name and testimonial.
We may disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, such as to comply with a court order or subpoena, or if we believe that disclosure is necessary to protect our rights, property, or safety, or that of our customers or others.
Kaizen does not sell your Personal Information to any third party. Kaizen will not share Personal Information to any third party for their own marketing purposes without your consent.
You have the following rights with respect to your Personal Information:
Kaizen has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution, Judicial Arbitration and Mediation Service, Inc. (“JAMS”), the largest private provider of alternative dispute resolution (ADR) services worldwide. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Kaizen, please visit the JAMS website at https://www.jamsadr.com/eu-us-privacy-shield for more information and to file a complaint.
This service is provided free of charge to you.
Under certain circumstances, you may be able to invoke binding arbitration to resolve disputes regarding Privacy Shield compliance. See https://www.privacyshield.gov/article?id=ANNEX-I-introduction for further information.
We are committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your information from unauthorized access, use, or disclosure. But remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security or that your communications with the Services will never be unlawfully intercepted or that your data will never be unlawfully accessed by third parties. Any transmission of information is at your own risk.
Kaizen may collect and process your Personal Information because:
The Company will also retain Usage Data for internal analysis purposes. We do not use your Personal Information for the purposes of automated decision-making or profiling.
Your information, including Personal Information, may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
The Site is hosted in the United States. If you are located outside of the United States and choose to provide information to us, please note that we may transfer the data, including Personal Information, to the United States or other country and process it there.
The Company may disclose your Personal Information in the good faith belief that such action is necessary:
Under the GDPR, you have the following data protection rights:
To exercise any of these rights, please contact us at [email protected]. We will strive to respond to your request within 30 days, but this may be extended by an additional two months, if necessary. Please note that we may ask you to verify your identity before responding to your request.
You may request to access, correct, or delete your Personal Information, or withdraw consent to our collection, use or disclosure of your Personal Information, by contacting us at [email protected].
The Site and the Apps are not intended to be accessed or used by anyone under the age of 18 (a “Child”).
We do not knowingly collect Personal Information directly from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal information, please contact us. If we become aware that we have collected Personal information from a Child without verification of parental consent we take steps to remove that information from our databases.
Our business proudly serves or will serve certain natural persons residing in the State of California (each, a “consumer”). This California Statement explains rights that California consumers may have under the CCPA.
When we use the term “personal information” in this supplemental California Statement, we are using that term as CCPA defines it, which CCPA generally defines “personal information” to mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. However, personal information does not include publicly available, deidentified, or aggregate consumer information (which are all defined in CCPA). Notably, the definition of “personal information” also does not apply to the collection of personal information from job applicants, employees – whether you are our employee or any employee of the entity arranging access to our Services for you, business owners, directors, officers, or contractors.
Where we act as a “business” under CCPA (meaning we determine the manner and reasons for why we process your personal information), we may be required to disclose additional information regarding the categories of personal information we collect, the sources where we obtain that information, the purposes for why we collect that information, who we share that information with, as well as whether we sell that personal information – all of which depends on the specific Service.
Kaizen has not sold any personal information within the last twelve (12) months.
The personal information that Kaizen collects, or has collected from consumers fall into the following categories established by the California Privacy Rights Act:
The personal information that Kaizen collects, or has collected from consumers in the twelve months prior to the effective date of this Disclosure, may be collected or disclosed for the following business purposes:
We may share Your personal information in the following situations:
If you are a resident of California and are not a job applicant, employee/contractor, or employee/contractor of another company interacting with us in your job role, you have the right to request what information we collect, use, and disclose. You also have the right to request that we delete your information. In addition, as a consumer you have additional rights under the CPRA, including rights to correct inaccurate personal information and limit the use and/or disclosure of sensitive personal information, the right to information about our data retention practices, and the right to opt out of the use of automated decision-making technology. That technology includes the automated processing of personal information for the purpose of evaluating or predicting personal aspects of consumers’ performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.
To make a request, you can contact us at [email protected]. Provide us enough information to verify your identity. We will use information you provide to us to verify your identify. If we cannot initially verify your identity, we may request additional information to complete the verification process, such as, for example, a copy of your driver’s license and/or a recent utility or credit card bill.
We will confirm receipt of your request within 10 business days. We must provide the requested information or delete your personal information within 45 days of receipt of your request, but we can use up to an additional 45 days if we let you know that additional time is needed.
You can designate an agent to make a request on your behalf by either: (1) having your agent send us a letter, signed by you, certifying that the agent is acting on your behalf and showing proof that they are registered with the California Secretary of State; or (2) by you and the agent executing and sending us a notarized power of attorney stating that the agent is authorized to act on your behalf. Please note that we may still require you to verify your identity before we process a request submitted by your agent.
California residents also have certain rights regarding the sale of personal information. California residents have the right to opt out of the sale of their personal information by contacting us at [email protected].
We will not discriminate against you because you have exercised any of your privacy rights under the CCPA.
E-mail: [email protected]
8442 Bells Ridge Terrace
Rockville, MD 20854
We will respond to your inquiry within 30 days.